Frequently asked questions
Before you book
Do you charge extra for debit or credit card payments?Will anyone else be travelling in the vehicle I book?My company requires an invoice, can you supply one?What luggage entitlement will I have?What vehicle-categories do you offer and what are the differences?How do I know my card and personal details are safe?Which payment methods are available?What if I need wheelchair space?How can I contact Taxi2airport.com?There will be children in my group. Can you supply child seats?When should I book?After you've booked
What happens if my flight is delayed?My payment confirmation and/or booking voucher haven't arrived by email. What should I do?How about refunds?What happens if I can't locate my driver?What should I take as proof of the pre-booked reservation for the driver?How can I change my reservation?My flight has changed. Can I reschedule my transfer?Where will I meet the driver when I arrive?My group size has changed. Can I choose another vehicle?My flight has been cancelled and I no longer require a transfer. Can I cancel it?During your trip
What do I need to do if the vehicle I booked doesn't show up at my pickup location?What should I do if my luggage appears to be lost upon arrival and I will be late for my transfer as a consequence?After your trip
I left an item of luggage on the vehicle. How do I get it back?Who should I contact, if I have comments or suggestions to make?Before you book
Do you charge extra for debit or credit card payments?
No. There is no additional charge for paying by debit or credit card.
Will anyone else be travelling in the vehicle I book?
No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.
My company requires an invoice, can you supply one?
Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.
What luggage entitlement will I have?
Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact TAXI2AIRPORT.COM Customer Service Center for more details.
What vehicle-categories do you offer and what are the differences?
Sedan (1-3) Transfer service carried out by regular taxi cars (sedan). The vehicles can usually be recognised as taxis. Each car can carry a maximum of three persons and suitcases. Exclusive (1-3) For travellers who appreciate convenience and efficiency at an affordable price. Well-equipped sedans are used, such as the Mercedes E-Class, BMW 5 series, Volvo V60, Lincoln Town Car and the Mercedes Viano. Limousine (1-4) The highest standard in passenger transportation, carried out with privately owned vehicles such as the Mercedes S-class, BMW 7 series or Audi A8 and very skilled and discrete drivers. Minivan (1-5)/Minibus (1-7) Minivans are vehicles for transporting groups. These vehicles can also be used in Economy and Business class. Transportation by minivan is for a maximum of seven to eight persons and standard-sized pieces of luggage. Bus/tourincar (1- on request) For transportation of more than 7 or 8 persons, our car service providers use coaches. It is possible to book a coach for up to 55 persons plus luggage. Special requests, such as child seats, are subject to availability and can be booked at request. Should you require additional care, please inform us at the time of your booking. Toll roads, parking and any other fees are included in the transfer price.
How do I know my card and personal details are safe?
All booking pages that require you to enter personal information are secured using 256 bit SSL encryption, verified by Thawte. Payments are made at the end of the booking process when you are redirected to the secure payment page of our payment service provider 'Adyen' (www.adyen.com).
Which payment methods are available?
We offer American Express, MasterCard and Visa credit cards, iDEAL, Giropay, Sofort, Mister Cash and PayPal. If you wish to use a different method, please contact our service centre. All card payments are secured by 256 bit SSL encryption. If you experience problems paying with your card, please contact our Customer Service Center.
What if I need wheelchair space?
If you require wheelchair space, you can indicate that in the "notes to driver" in step 3 of the booking process. Please use English as language. Foldable wheelchairs are regarded as 1 piece of luggage. Always book a minivan in case you need wheelchair space.
How can I contact Taxi2airport.com?
You can contact us by email or phone, our full details are available on our contact page. Our Customer Service Center is open during business hours. If your enquiry is urgent, please call us for the quickest response.
There will be children in my group. Can you supply child seats?
For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 2 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.
When should I book?
Although you may book your transfer(s) online up to 10 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 6 hours.
After you've booked
Where will I meet the driver when I arrive?
Your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Customer Service Center numbers.
My group size has changed. Can I choose another vehicle?
Yes. Please inform our Customer Service Center as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.
My flight has been cancelled and I no longer require a transfer. Can I cancel it?
Yes, in accordance with our terms and conditions.
My payment confirmation and/or booking voucher haven't arrived by email. What should I do?
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call our Customer Service Center. Remember that you can always login to the "Your Bookings" page (using your email address and password) to view, share and print your booking voucher.
How about refunds?
In case of a refund, we will immediately refund your money.
What should I take as proof of the pre-booked reservation for the driver?
Only your voucher (paper or digital).
How can I change my reservation?
You can change your reservation by logging into your profile where you select "Bookings". There you find all your reservations, select the one you need to change and make your changes. You should at all times receive a confirmation of the change by email. The transfer company will have to approve this change. After that you will receive a new reservation confirmation email and/or a new voucher with the changed details. Please note, if you change the reservation a short time before the ride, there is a chance the provider will not see it in time. In case the ride is for the same day and you already received a voucher from us, always contact the provider directly via the telephone number provided in the initial voucher.
What happens if I can't locate my driver?
If you have any trouble locating your driver, please contact the driver directly at the telephone number on top of your voucher. If you are not able to reach him, just call our Customer Service Center numbers (printed on your booking voucher) and we will immediately assist you.
What happens if my flight is delayed?
When your flight is delayed or cancelled, please call the provider. His number is on top of the voucher. Should you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.
My flight has changed. Can I reschedule my transfer?
In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.
During your trip
What do I need to do if the vehicle I booked doesn't show up at my pickup location?
If the vehicle or driver you reserved is not at the location mentioned on the voucher, please first contact the transfer partner. The number for the transfer partner can be found on the voucher. In the unlikely event that the transfer partner does not answer your call, you can call our emergency number. The phone number is printed at your voucher. Please be patient and allow the driver at minimum 20 minutes to arrive. Before leaving the pickup point, you need to let us know. We will try to resolve your problem as soon as possible by contacting the transfer partner. If that is not possible, we will try to find and book alternative transportation for you. Should this not be possible at all, we will refund your money in the next days. Please note, if you have a problem, always call us so we can look for a solution and you cannot solve it with the transfer partner, please let us know. If you call us later or send us an email after the event, we won't be able to assist you anymore. Complaints must always be reported within 14 days, otherwise it can not be processed anymore.
What should I do if my luggage appears to be lost upon arrival and I will be late for my transfer as a consequence?
If your luggage is lost, please contact the driver directly at the telephone number on top of your voucher and inform him what happened. Depending on how much time is needed to report that you luggage was lost, the driver can either wait for you, or you can cancel the ride. The driver will then tell you whether additional waiting costs will be charged. If so, this will be charged by the driver directly. Should you decide to cancel the ride instead of asking the driver to wait, the full fare will still be due and cannot be refunded. If you are unable to reach the driver, please contact our Customer Service Center.
After your trip
I left an item of luggage on the vehicle. How do I get it back?
First, please contact the driver directly at the telephone number on your voucher and inform him what happened. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.
Who should I contact, if I have comments or suggestions to make?
We activey welcome our customers' comments and suggestions, and treat them as a valuable insight as to how to improve our service. You can also email us with your comments: info@taxi2airport.com
Source from: taxi2airport.com